By Forum Staff
The Metropolitan Transportation Authority on Monday announced customers aged 65 and over can now enroll in the Reduced-Fare program and receive their new Reduced-Fare MetroCards on the same day at Customer Service Centers across the Big Apple. Customers with disabilities can also sign up for the Reduced-Fare program and receive in-person, individualized assistance from a station agent at CSCs and receive temporary Reduced-Fare cards while their applications are processed.
Once fully enrolled, customers receive a Reduced-Fare MetroCard valid for two years and can reload their cards with either value or time. Station agents are available to assist customers who have lost their cards or are experiencing problems by resolving the issue or issuing temporary Reduced-Fare MetroCards at the CSCs.
Reduced-Fare customers can head to the below Customer Service Centers in all five boroughs at the following locations:
- Sutphin Blvd—Archers Av—JFK Airport (E, J, Z trains)
- Flushing—Main St (7)
- Jackson Hts—Roosevelt Av (E, F, R, 7)
- Myrtle—Wyckoff (M, L)
- 34 St—Penn Station (1, 2, 3)
- 125 St (4, 5, 6)
- 161 St—Yankee Stadium (B, D, 4)
- 168 St (A, C, 1)
- Atlantic Av—Barclays Ctr (B, D, N, Q, R, 2, 3, 4, 5)
- Coney Island—Stillwell Av (B, D, N)
- Fordham Rd (4)
- Fulton St (A, C, J, Z, 2, 3, 5)
- Times Sq—42 St (N, Q, R, W, 1, 2, 3, 7)
In addition to visiting their nearest CSCs, authority officials noted that customers can receive assistance at Mobile Vans, the New York City Transit CSC at 3 Stone St. in Lower Manhattan or apply via mail or online. All current Reduced-Fare MetroCard customers will receive a Reduced-Fare OMNY card at a later date.
“Eligible customers can now skip the wait by applying for and receiving their Reduced-Fare MetroCards at Customer Service Centers in one visit,” said NYC Transit President Richard Davey. “This is a game-changer for future Reduced-Fare customers, and it demonstrates the benefits of our network of Customer Service Centers in every borough, which are open for business 24/7. Station agents are at the ready to help customers navigate the enrollment process with ease and answer any questions they may have.”
New York City Transit also announced on Monday that Group Station Manager office hours will begin in May. GSMs, staff and partners from throughout the MTA will be available to meet with customers and answer any questions. Each GSM will hold office hours twice a month at select stations in their zones between 7 a.m. and 10 a.m. and 4 p.m. and 7 p.m. Dates and times will be advertised via digital screens in stations and marketing materials.
“Riders who visit a Customer Service Center will now not only receive quality, individualized service but also, if eligible, can enroll in the Reduced-Fare program, and if they are a senior can receive their MetroCard that day. Additionally, customers with disabilities no longer have to mail in their applications with this new offering,” added NYC Transit Department of Subways Senior Vice President Demetrius Crichlow.
